A new report by the Uganda Communications Commission (UCC) on the quality of service rendered by the five mobile telecom companies has indicated that 64 per cent of consumers' complaints were attended to

In an interview with The Sunrise Isaac Kalembe, the Media and Public Relations Specialist at UCC said that the service providers are now keener to attend to consumer complaints because of increased regulation vigilance by UCC, enhanced consumer awareness that UCC has promote though holding quarterly public dialogues that involve Service providers and the consumers on the quality of service.

"We have for example just held public dialogues about the quality of service in the districts of Mityana and Kiboga among others on matters affecting consumers," Said Kalembe.

Kalembe adds that operators are very cautious in some of their actions because they anticipate to be nabbed in inefficiency as the quality of service is carried out quarterly.

He said the increased competition among the telecom companies has not created room for complacency because all players are aware that competitors would capitalise on a players weaknesses to out compete them.

"This is why there are now many promotions by the telecom companies even if they have a number of shortcomings associated with them as reflected in the report" Said Kalembe.

The technical exercise on Uganda telecom, MTN Uganda, Airtel Uganda, Warid Uganda and Orange Uganda was carried out from December 12-23, 2011, by making test calls during busy hours of the day between two subscriber numbers on each network while driving around Kampala Central Business District (CBD) and the surrounding suburban areas.

On the long list of complaints, telecom companies are under pressure to address are among others; unwanted messages sent to consumers by the service provider, call barring, dropped calls, blocked calls, disconnection and indifferent agents.