Finance Minister Henry Musasizi has launched the National Lotteries and Gaming Regulatory Board (NLGRB) Strategic Plan, Client Charter and Service Delivery Standards, saying the three documents will guide the Board's work over the next five years and strengthen its contribution to Uganda's domestic revenue mobilization, digital transformation, public accountability and socio-economic transformation.

Speaking during the launch, Musasizi said the documents are aligned with Uganda Vision 2040, the Fourth National Development Plan (NDP IV) and the Government's Tenfold Growth Strategy.

He described the Strategic Plan, Client Charter and Service Delivery Standards as more than policy documents, saying they demonstrate the Board's commitment to accountability, innovation, responsible gaming and national development.

"The gaming industry continues to play an increasingly important role in Uganda's economy. Through effective regulation, enhanced compliance, technological innovation and stronger supervision, the sector has expanded its contribution to government revenue, employment and investment," Musasizi said.

Earlier, during a meeting with the NLGRB Board and management, the minister called for greater focus on strengthening the national central electronic monitoring system, automating licensing processes, enforcing action against illegal gaming activities, promoting responsible gaming practices and building a committed workforce.

Deputy Secretary to the Treasury Patrick Ocailap urged the Board and management to prioritize implementation of the new strategic documents.

"A Strategic Plan without implementation remains a statement of intent. Service Delivery Standards without compliance remain aspirations. A Client Charter without accountability becomes only a public relations document," Ocailap said.

He said the NLGRB should translate the three documents into daily institutional practice that delivers measurable public value.

NLGRB Board Chairperson Kenneth Kitariko reaffirmed the Board's commitment to professionalism, innovation and partnership.

"Through enhanced regulatory compliance and the integration of cutting-edge technologies, we strive to create a fair, transparent and efficient gaming industry that aligns with Uganda's national priorities," Kitariko said.

During the event, Kitariko also handed over the NLGRB's ISO certification to the Finance Minister.